Return And Refund Policy

Return

All return must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at support@ciga.my to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Maxpro Strategy Sdn Bhd
Attn: Returns
RMA #
No. 6-1 & 8-1, Jalan Avenue 1,
Avenue Ampang,
68000 Ampang,
Selangor, Malaysia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

It is Ciga Design’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to cigadesign.my (hereinafter, “us”, “we”, or “cigadesign.my“). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Refund

After receiving your return and inspecting the condition of your item, we will process your return.

Please allow at least fourteen (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Question

If you have any questions concerning our return policy, please contact us at:
Tel: (+60)3 4287 6452
Email Address: support@cigadesign.my